2 Regarding ipf8400s Cannon Plotter (E144-4047)
Hi, I am writing in hope that someone would know the answer or suggest some experiment that might solve my problem.
The place I work we have Canon Plotter model ipf8400s, few days ago it showed error E144-4047 and stopped working, we called service he tried to reset (initialize) the counters for parts/sensors, but it wasn't successful.
So, if anyone has some idea or suggestion please write, I wonder if we flash the firmware on the plotter would it clear the counters or any other suggestion ?
crwdns2934109:0crwdne2934109:0
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crwdns2944067:06crwdne2944067:0
Hi @trajcestoj32390
Did the service tech get you to enter the service mode, and get a print of the usage report and then try to reset any counters for components that showed that they have reached 100% usage?
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
No he just entered service mode and did Initialize > Parts Counter
do you know how to print the report ?
crwdns2934271:0crwdnd2934271:0 Trajce Stojanovski crwdne2934271:0
@trajcestoj32390
Not sure
I was hoping that there's be an option to do this in service mode
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
@jayeff I don't think so, if there was maybe he(the service guy) would have done that
Based on your experience, does flashing the firmware on a printer (or plotter, in this instance) erase the data? I'm asking because when I flashed my smartwatch, it wiped all the data.
I'm considering this as a last resort if they start contemplating getting rid of the plotter if the service guy says he cant fix it.
Thank you for answering
crwdns2934271:0crwdnd2934271:0 Trajce Stojanovski crwdne2934271:0
@trajcestoj32390
It could be just that the ink cartridge may need replacing or it is faulty. Resetting the firmware won't overcome it if that's the problem.
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
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