Why my back door cannot open?
Why my Back door cannot open and the lock not working properly
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Does the door open from the outside but not the inside? Have you checked the child safety lock?
Rear Door Child Safety Lock; Rear Hatch; Opening The Rear Hatch - Kia Rio 2011 Owner's Manual [Page 21 - ManualsLib]
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If you want a good answer, you need to do a little troubleshooting and post your findings - like how did you try to open it?
what lock doesn't work?
So, here is a few guesses
a mechanical part has broken or become disconnected inside the door.
an electrical part has become defective inside the door (if power locks).
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