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Released November 2016, the PS4 Pro features upgraded hardware for 4K gaming and improved PSVR performance.

PS4 Pro Displays Black Screen, Even in Safe Mode

Hello, I have a PS4 Pro CUH 7016B, and it has some strange issues. When I got the PS4, it would turn off after some time while playing demanding games, and it also had an overheating warning, so I thought new thermal paste would solve it. I used Arctic MX-6, and I am sure I applied it correctly, as I have done this many times. After reassembling the console, it was still not that quiet, but as far as I know, this is normal for Pros. The next day, I tried testing it further to ensure it was working properly, and in the middle of the game, it beeped three times and turned off. The weird thing is that the fans were not even at max speed, so I am assuming overheating is not an issue. I did not receive any overheating warnings. Sometimes it would also turn off without even beeping. To be completely sure, I reapplied the thermal paste, but that did not change anything. Then I tried testing the PSU with a multimeter, and it was showing 11.86 volts, so that should be okay. The next thing I tried was replacing the HDD, but after doing so, the blue light would flash once before the console turned off. After trying to power it on a few more times, it turned on, but now all I see is a black image, and that's it. I tried putting the old HDD back in, but nothing changed. The same thing happened in safe mode. I also tried cleaning the HDMI cord, using different TVs and displays, and using a different HDMI cable, all with no success. Does anybody know why this is happening? Maybe my APU is dead?

Edit: i should have clarified this before but it does actually seem to enter safe mode because the light turns white.

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Did you manage to solve this? I have identical problem with identical model, although I don't know how it started with this one, because it was shipped to me for repair. I have replaced the HDMI port and encoder, no shorts. Console boots to OS, or atleast there's white light, and I can put it to sleep mode / shutdown normally. When booting to OS there's black screen / out of range depending on the tv, safe mode is just black screen. But there's definitely a signal.

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Hi @averagenok41001

Seems as though now that the console is not even starting to load the operating system.

Try a full power refresh and check if that resolves the problem.

Turn off the console if it is on and then disconnect the power from the console.

Remove the coin cell battery from the motherboard. Unfortunately for you it is located on the underside of the motherboard so it will need to be removed to get to it. See the image below showing where it is on the board.

Here's the ifixit PlayStation 4 Pro Motherboard Replacement guide that will help.

When the coin cell battery is out, measure its voltage. If it is <2.5V DC or if the battery is >4-5 years old, replace it. The battery model number is on the battery itself e.g. CR2032 perhaps.

Reinsert the coin cell battery (usually +ve on top as marked on the battery - check before removal), reassemble the console and check if it turns on OK with a display etc.

Block Image

(click on image)

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I will try that but i think my console actually is starting because the light becomes white which means it is in safe mode.

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