I have tried multiple cables to the same effect but trying one of the cables on another computer resulted in its working which leads me to believe it is the port can you please look here at these photos and tell me what you think.
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I can't tell for sure, but there might be some debris on the left side of that connector. Try carefully cleaning it off.
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Hi @joshuaheathcote
Has the HDMI port worked OK before in the laptop?
What device are you trying to connect to the laptop's HDMI port?
If a monitor have you tried pressing the Win key + p (both together) and then select the display options you want to see if it connects OK?
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
Yes, it worked before but I remember when it started to happen. See I did a lot of traveling so I feel like something may of happened whilst I was moving the laptop.
I was wondering if I can just get a usb to hdmi cable and just use my usb instead.
I've tried everything. Everything is pointing to the port.
crwdns2934271:0crwdnd2934271:0 Joshua Heathcote crwdne2934271:0
@joshuaheathcote
I'm not sure that the USB-C port in your model supports video.
The specifications state that it has USB-C 3.2 Gen 1but the laptop hardware needs to be in place to support the video function and the general user manual for the laptop doesn't state whether it has this option or not.
Is there a DP or Thunderbolt symbol shown next to the USB-C port?
Usually this is to show that it supports video, so if not then maybe it doesn't support video.
I suppose you could always try and get a USB-C to HDMI adapter, connect the monitor to the laptop using it and then press the Win key + p key and check if the monitor is detected or not.
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0