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Keyboard is not working

hello, the keyboard on my logitech folio touch is no longer working when an ipad air is in the case. the keyboard back light, typing, etc. all dead. any ideas what might be causing it and/or how it could be fixed?

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I have the same exact issue , and so I contacted Logitech support, and obviously they only offered me a 30% discount to buy smth new because it’s been 3 months over the warranty expiry. I then told them that can they please forward my request to the higher authorities, cause paying 200 dollars and only after 1 year and 3 months not working so I deserve a replacement, so maybe try contacting them. I’ve tried absolutely every thing for almost 6 hrs, not working.

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