z axis flashing question marks.

i just got an ender 3 v2 neo and my z axis keeps flashing question marks and auto setting to 10. i have auto homed. reconfigured, stored configuration. and attempted to move z axis with knob and nothing is working with z axis. i have even replaced x axis motor and nothing is changing. i need help. System info shows v1.1.8c

when 'moving z axis, motor will only move item upward.

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0