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Repair, disassembly, and troubleshooting information for the Razr 40, also known as Razr 2023 in North America, a Motorola smartphone released in June 2023. The large foldable screen and small display along the rear camera bezel are distinct features of this smartphone, despite being the least expensive of the 2023 Razr series. Identified by model number XT2323.

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black spot and unresponsive screen.

My five year old sister dropped it on carpet and then there was a big black line horizontally along my screen, and the top half of the screen was completely unresponsive (the bottom half still worked). The black spot has since expanded and now the entirety of the large touchscreen is unresponsive.

I wanted to send it to Motorola to get it fixed, but their website keeps giving an error code and telling me to come here. I have a Razr 2023, and have only had it since January, but it's completely unusable now. Does anyone have any advice at all?

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Exact same thing just happened to me.

What did you end up doing? Any insights and advice would be appreciated.

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Your phone likely has physical damage to the screen and needs repaired. I don't know which page on the Motorola website gave you the error code or what the error code was, but just in case, here's Motorola's repair FAQ: https://en-us.support.motorola.com/app/r...

If that page doesn't work, iFixit has some documents about repair for this device: Motorola Razr 40

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