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Repair and disassembly information for Sony WH-1000XM2 wireless noise-cancelling over-ear headphones.

Headset stopped working (assumed water damage)

Hi, I was wearing my headphones outside and it started raining, I continued in the rain until I got home. Headphones worked the entire time. Sometime after getting home, the headphones played the 'please charge headphones' chime and switched off. I thought nothing of this and still don't know if the battery was flat or maybe shorted.

After charging, the headphones would not turn on - the only observation was all LEDs on the left cup momentarily light when the power button is pressed.

I followed these instructions and found nothing obviously wrong visually: Sony MDR-1000X Noise Cancelling Headphone Teardown

I measured the voltage across the battery terminals as ~4.0V. And checked for a short between the +ve and -ve terminals on the board. This actually showed ~150kohms which surprised me, but as it was slowly rising I guessed that there was a capacitor across these terminals.

So far so normal, I don't know what I am doing and I have discovered nothing, pretty much what I was expecting. But then, when I put the battery back in, the headphones turned on, played the 'power on' chime and proceeded to play horrendous feedback through the speakers (probably because the mic was loose on the table). I used the power button to turn off the headphones, but then I could not turn them on again. I took the battery out and repeated what I had done but could not reproduce what had happened (turning on).

I went back into the left cup thinking maybe there is a short in the power button but have not found anything and am now stuck. Any advice is welcome.

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Hi,

I put this in a box for many months and pulled it out today and managed to fix it so I thought I should report what was ultimately the problem:

There are two PCBs that sit outside the main seals of the cups - the buttons on the lefthand cup and the usb board on the righthand cup. I suspected these were the problem but could never find anything. My final attempt before giving up was to pull the ribbon cables and doublecheck the individual contacts.

I did not take a picture however, the two leftmost contacts of the ribbon cable between the main board and the usb board (at the usb board end) were visually (but very subtly) shorted across. A quick scrub with IPA removed the corrosion and when put back together the headphones work perfectly (I am using them as I type this). I ended up with a spare screw which belongs somewhere in my right cup but I am not pulling it apart again to find out where it goes.

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Hi @fingers37073

As the headphones aren't waterproof, you may have to tear it down completely and check for water damage to both sides of the board and also the speakers etc.

The impurities in the water causes corrosion and provides circuit paths for the electricity which were not in the headphone's operating design and could damage the components. The corrosion starts immediately and is ongoing until it is completely cleaned away

Do not try to charge or to turn on your headphones again and then disconnect the battery as soon as possible to minimize any further damage.

Then you need to dis-assemble the rest of the headphones and clean all the affected parts using Isopropyl Alcohol 99%+ (available at electronics parts stores) to remove all traces of corrosion and water. If possible do not use "rubbing alcohol" as in some cases this is only 70% IPA or less, can contain additives which may leave conductive residues and is not as effective. If you do have to use it check the label to verify the amount of IPA. The higher the percentage of IPA the better

Here is a link that describes what happens that may help. Electronics Water Damage

As always with electronics, especially surface mounted pcb be gentle when handling and especially when brushing away the corrosion. You do not want to remove any components from the board. The ends of any flex cables and their connectors need to be cleaned as well

Hopefully after you have done all this the headphones might possibly work correctly again.

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Hi jayeff,

Thanks for the advice, I was cleaning with IPA as I went. I did not access the back side of the PCBs just because that required desoldering to remove the boards.

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did you end up fixing it?

I had the same exact situation

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Hi Dima, yes I fixed it today. The ribbon cable between the USB PCB and the main PCB in the righthand cup had some corrosion on it. I cleaned it (and damaged the connector slightly by being clumsy), and put it back together and it works perfectly!

Step 10 in the link below shows the cable in question:

Sony MDR-1000X Noise Cancelling Headphone Teardown

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