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This is the Samsung Galaxy M35 5g. It is a midrange samsung smartphone released on May 24 2024.

Screen lock RESET on a brand New SAMSUNG M35

Upon powering on a New M35 I transferred files using SAMSUNG's on device utility from my old LG Q6 handset WITHOUT inserting any SIM Card ( as it requires first time SIM authentication of the specific Country Networks for subsequent usage) ; after 14days since then my charger arrived and I charged it 100%. Now when I power'ed ON the M35 it goes into SCREEN LOCK mode and I am NOT even able to OFF the device. I have NOT set any Passwords during my earlier activity, neither have I set-up the device properly for regular usage (intention being just to transfer data from the LG phone to the M35) . What could be the probable reason for the LOCK Up of the device and How do I disable the screen lock for regular usage of the device ?

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crwdns2934057:0crwdne2934057:0

Hi,

I’m guessing that your transfer has used the other phones screen pin???

Here’s a link to Samsung website for resetting screen lock and other issues:

https://www.samsung.com/ca/support/mobil...

There should be enough information there to sort the problem out.

Hope this helps

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crwdns2947414:01crwdne2947414:0:

Thankyou for this info' , but the other phone's PIN nor Gmail's P/w did not work - Ultimately the Service Center (I was referred to) says they performed a "flash" and I 've started to use the phone :)

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