Finger print sensor not working

Question

HP EliteBook 840 G6

Repair and troubleshooting information for the HP EliteBook 840 G6, an HP laptop part of the HP EliteBook series. Released in May 2019.

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crwdns2955602:0crwdne2955602:0: Mha 18, 2024

crwdns2933897:0crwdne2933897:0

It says " we couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint "

And i don't know how to fix it. Please help me.

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finger print is not wirking sir

crwdns2957956:0Maw 18, 2026crwdnd2957956:0 Moosaturab786 Moosaturab786 crwdne2957956:0 crwdns2950251:0crwdne2950251:0

score 0 · Answer 1 · 2024-08-18T16:51:10-07:00

crwdns2934065:0crwdne2934065:0: 1.7crwdns2936485:0crwdne2936485:0

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crwdns2955602:0crwdne2955602:0: Mha 18, 2024

crwdns2933897:0crwdne2933897:0

Hi,

Found a great YouTube video by “Techie Leopard” that has possible solutions for the issue that you are facing.

There’s 3 different options available one of which may work.

Hope this helps

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crwdns2889612:0crwdne2889612:0 0

crwdns2947414:01crwdne2947414:0:

Still having the same issue

crwdns2957956:0Kho 2, 2026crwdnd2957956:0 Morren Maragh crwdne2957956:0 crwdns2950251:0crwdne2950251:0