When you say "reset" I presume you mean Windows operarting system. Would you please be more specific?
It may just be a corrupted driver.
You could try the Windows Start-up repairs as follows:
Accessing Advanced Start-up when PC isn't loading:
If your device isn't loading or stuck during boot, you can use this method to access the recovery environment:
- Turn on your PC.
- As soon as the Windows logo appears on your screen, press the power button to turn off computer.
- Repeat steps 1 or 2 two more times.
After the third interruption, Windows 10 will open into the Advanced Start-up environment
While in the Advanced start-up environment, use the following steps to use Start-up Repair:
- Select Troubleshoot button.
- Select Advanced options button.
- Select the “Start-up Repair” button.
- Select your account.
- Type your account password.
- Click the Continue button.
Or from an installation disk/flash drive
1. Boot from the the installation media for the installed version of Windows.
2. On the Install Windows screen, select Next > Repair your computer.
3. On the Choose an option screen, select Troubleshoot.
4. On the Advanced options screen, select Startup Repair.
If the above doesn’t help do the same as above but this time select “System Restore” from the “Advanced Options?”
Run following:
- Chkdsk /F
SFC /scannow- Dism /Online /Cleanup-Image /RestoreHealth
(Note: Repair Windows 10 - You may need to sign in as an administrator to continue, but there may not be any administrator accounts on this PC so try:
- 1) Press Shift and Restart from the power icon (together)
- 2) Select Troubleshoot.
- 3) Go to Advanced Options.
- 4) Select Command Prompt.
- 5) Type "net user Administrator /active:yes")
Enable F8 key for booting into Safe Mode from CMD
bcdedit /set {default} bootmenupolicy legacy v
crwdns2934105:0crwdne2934105:0
crwdns2934113:0crwdne2934113:0
crwdns2915270:0crwdne2915270:0
crwdns2889612:0crwdne2889612:0
0