no dial pad working in phone

Question

Samsung Galaxy J5 (2016)

Repair and device guides for the 2016 Samsung Galaxy J5 smartphone, model SM-J510FN.

crwdns2934065:0crwdne2934065:0: 1

crwdns2933897:0crwdne2933897:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0

crwdns2944067:02crwdne2944067:0:

Can you elaborate? Any pictures or videos of the issue?

crwdns2934271:0Dzi 22, 2024crwdnd2934271:0 EverythingAwesomeTech crwdne2934271:0

@eijazbarkat does your touch screen work at all? Is your keyboard the only thing that does not work?

crwdns2934271:0Dzi 22, 2024crwdnd2934271:0 oldturkey03 crwdne2934271:0

@eijazbarkat does your touch screen work at all? Is your keyboard the only thing that does not work? — oldturkey03

fazboob @fatward crwdns2934065:0crwdne2934065:0: 11 1 · Answer 1 · 2024-04-22T23:36:31-07:00

crwdns2934065:0crwdne2934065:0: 11

1

crwdns2933897:0crwdne2933897:0

Your dial pad isn't working due to internal software issues. Have you updated your phone recently? Deleted suspicious applications?

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0