Only one sim card that get calls even if both sim cards work

Question

Xiaomi Redmi 9

The Xiaomi Redmi 9 is a low-budget smartphone by Xiaomi released June 2020. It has a 6.53" IPS LCD display, a 13 MP main camera, a rear-mounted fingerprint sensor, a 5020 mAh battery, and runs on a Mediatek Helio G80.

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Ben Abdellah @benabdellah01

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crwdns2931729:0crwdne2931729:0: Kul 20, 2024

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Only one sim card that get calls even if both sim cards work

I have two sim cards x and y, when i activate mobile data in y, x don't get calls anymore, i can call using x, but when people call me i don't get the call. Is there any solution please.

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score 0 · Answer 1 · 2024-03-22T20:51:56-07:00

Asha Kanta Sharma @i_am_the_cosmos

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crwdns2931729:0crwdne2931729:0: Kul 22, 2024

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The 2nd SIM is not active. Check on settings.
The 2nd SIM slot is malfunctioning. Try interchanging them, put SIM 1 in SIM slot 2 and SIM 2 in SIM slot 1 … test, obviously now the 2nd SIM should work and not the first one…or vice versa.
The SIM you are using is not for that phone, meaning the phone is SIM locked or Network locked.
Phone overall is malfunctioning.

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