My laptop does not produce any sound even when at full volume. It is not on mute and I've tried troubleshooting and updating audio drivers
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Hi @alvin37808
Check in Control Panel → Sound → Playback and check if the Realtek digital output is enabled.
If not click on the entry → Properties → Device usage → select Use this device (enable) → Apply
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It's possible the cable to the speakers became loose or torn inside the case disassembly would be needed to clarify the problem
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Hi @alvin37808,
Can you hear sounds when using headphones plugged into the audio connector on the right hand side of the laptop?
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
Hi @jayeff,
Yes I can hear sound from the audio connector
crwdns2934271:0crwdnd2934271:0 Alvin crwdne2934271:0