I see your problem. If you have access to one, get a Windows XP Installation disc. Insert it into the PC, then power it on and press F11 as quickly as you can, repeatedly. You should get some boot options, and click the one that includes "CD" or "DVD Drive." After you setup the computer, you are ready to go. Don't add a password, just add a simple account with no password. Name it "User" as a placeholder. after you get to the home screen, your files should be removed and you can donate the PC.
If this didn't work, please reply and I can help, as I have a Dell Latitude D530 running XP and I can help, due to these laptops being similar.
Really hope this helps!
crwdns2934105:0crwdne2934105:0
crwdns2934113:0crwdne2934113:0
crwdns2915270:0crwdne2915270:0
crwdns2889612:0crwdne2889612:0
1
crwdns2944067:03crwdne2944067:0
Hi @teejay11019,
What operating system is installed in the laptop, Win Vista, Win7, Win8.1, Win10?
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
Hi @jayeff,
The operating system is Windows XP.
crwdns2934271:0crwdnd2934271:0 TeeJay crwdne2934271:0
i had one of those but i never restored it, there might be a setting in xp to restore it to factory settings? if not, just download an image of win xp and burn it to your usb using rufus
crwdns2934271:0crwdnd2934271:0 timssah 654 crwdne2934271:0