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volume/power dial broken

Hello, the volume/power head has snapped in two after a fall from standing on an uneven rug to flat on the floor.

The dial is in two parts almost evenly. One half still attached, the other loose.

Motor functionality via Ortho remote fails as does physical manipulation of the dial. the dial believes it is at 100% and returns to 100% after physical rotation of the (remaining) dial and when using the ortho remote.

The Unit suffered no external damage aside from the dial.

However, when attempting the Loop functionality from playback on FM and BT, the unit automatically enters Playback Speed Mode.

I can hear the volume motor working away when i have the device on line in with no input active.

Kind thanks,

Aaron

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@aaronbenn Can you upload a picture of the problem? Adding images to an existing question

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

I’m experiencing the exact same issue — the radio fell and the knob came off. I tried to repair it using super glue, which holds the knob in place mechanically. It snaps into the ‘off’ position, but the dial itself no longer functions. As a result, the radio won’t turn off and the volume stays stuck at 100%.

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had the item repaired at cost by manufacturer, i think was around £80 inc transport. turnaround was very quick and since ive had no problems and been extra careful.

have contacted support and requested a feature add, a stand to slot the OB-4 into to keep it upright and topple free,

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I contacted Teenage Engineering directly via their websites 'contact us' page

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How did you reach them? There isn’t any direct customer service info listed, just a redirect to ifixit.

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Aaron Benn crwdns2934231:0crwdne2934231:0
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