I have gone through all the steps displayed in the ifixit website to replace my pixel 6pro display. After attaching the display, what all I get is a black screen with display working at the very top of the phone. How can I get a refund or a replacement? Can't find any customer service contact in the website. Please help
crwdns2934109:0crwdne2934109:0
crwdns2934065:0crwdne2934065:0: 59crwdns2936485:0crwdne2936485:0
124
44
91
Hi Bibin Joseph,
Let me preface this by saying that I don't work for iFixit; rather I'm a volunteer moderator so I have no official standing here, but I can give you some directions on where to go. (Full disclosure; I have a Pixel 6 Pro myself.)
Anyway, since I have a Pixel I tend to notice Pixel-related issues and the general feeling I've been developing over time is that Google seems to have a bit of a quality control issue with their replacement screens. Since those are the ones iFixit sells, you'd think they'd be the top quality screen available, but I've seen quite a few that have had to be returned for issues, so it appears you're not alone.
Having dealt with the iFixit Store personnel, I can heartily recommend them; they seem to be genuine, professional and quite willing to work with you to make things right. Contact them directly by emailing them at support@ifixit.com and I expect they'll get back to you quite soon.
Once you've gotten everything straightened out, come on back and let us know how it turns out.
crwdns2934105:0crwdne2934105:0
Hi Jerry,
Thanks for your kind input. I will email them and will let know the response over here. Kind regards
crwdns2936751:024crwdne2936751:0 1
crwdns2936753:07crwdne2936753:0 3
crwdns2936753:030crwdne2936753:0 10
crwdns2942667:0crwdne2942667:0 59
