1 Cabrio - will not wash - only rinse or spin
Hi all... I've reset my washer to factory settings by turning the dial counterclockwise and then 3 turns clockwise, 1 turn clockwise, 1 turn counterclockwise, and one last turn clockwise. All the lights lights up which YouTube videos suggest t then turn the dial to Wash and press Start. That has worked in the past but no longer. I now hear but don't see water under the agitator as I manually move the agitator around. I've watched many YT videos and tried to contact Whirlpool without success. I very much appreciate your suggestions. Thank you.
Update (08/28/23)
It's about 10 years old.
crwdns2934109:0crwdne2934109:0
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367 
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@eagertolea90964 what is the exact model number for your washer?
crwdns2934271:0crwdnd2934271:0 oldturkey03 crwdne2934271:0
So sorry I forgot to post - Model WTW500XWO Thank you.
crwdns2934271:0crwdnd2934271:0 eager to learn crwdne2934271:0
@eagertolearn99
please confirm the model number of the washer?
I cannot find any information regarding the model number you posted.
The closest model number I found is WTW5000DW0
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
I triple checked with a brigs flashlight and excellent magnifying glass and it appears to be WTW5500XWO with one dial knob in the middle and 6 slots below that each light up, Thank you.
crwdns2934271:0crwdnd2934271:0 eager to learn crwdne2934271:0