my samsung j7 prime phone froze while using and stuck on screen with a
my samsung j7 prime phone froze while using and started making a sound and now it wont turn on
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Dear Jay Allen,
To resolve the issue, please follow these steps:
1. Remove your SD card or removable memory.
2. Check the SD card for any issues.
3. Go to the settings and perform a factory reset.
4. If the problem persists, you may need to investigate the motherboard for any potential problems.
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