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lost access email and password

ive lost access to login in and ive tried to do a factory reset bud it doesnt go all the way through with it still comes back up to a password screen instead of a new welcome start up screen as if it were brand new any help or am i doint the reset wrong thanks

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Well My friend I think this video might be help you out: https://www.youtube.com/watch?v=rkA3-D72...

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Randall Velasco crwdns2934231:0crwdne2934231:0
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