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The Galaxy A11 is a lower-midrange slate Android smartphone released by Samsung in May 2020. Identifiable by model number SM-A115 (followed by variant or carrier-specific character).

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because the mobile does not work on the local network.

Hello, I want to solve the customs problem because the mobile does not work on the local network. What is the solution?

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Hi @mohisenly,

Did you buy the phone in a country other than your own?

If so the phone may be locked to a phone network in the other country.

You need to contact them about an unlocking code for the phone or search online for how to unlock your phone.

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Mohisenly crwdns2934231:0crwdne2934231:0
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