The needle in center and bottom puncture fine the 4 around the center.

The 4 needles around the center needle won’t puncture I know there not really needles because they have no wholes in them. Tried calling keurig what a waste of time. It tries to just smash the kcup ? Anyone have any ideas?

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0