The drum will not agitate during the wash cycle

The drum just stays still while making a loud noise, the wash plate still moves but the drum stays still. Still drains and goes through spin cycle

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0

crwdns2942205:01crwdne2942205:0:

Hi @angelamg,

Please confirm the model number of the washer?

This is in case the correct parts are required

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0