Kenmore Elite my refrigerator is no cooling

I have a Kenmore Elite my refrigerator is no cooling.I pay 50$ a month for insurance on all my appliances. The tech came out waste water all over my kitchen floor hour later he wanted 289$ he said he had to order a motor 39$ .He wanted my money and told me it would take 2 weeks for the parts to get back.That was months ago still no parts no tech.I don't know what to do, almost 2000$ refrigerator still not working

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Hi @vangy56,

What is the model number of the refrigerator?

Was it a fan motor that the repairman had to order?

You are very patient with the repairer. Have you tried to contact them (or their company) regarding the fix?

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