@J.R. Asprelli
To me no internal or external display means a video problem on the motherboard. Not even only a backlight problem as this wouldn't affect an external display.
The fact that it is booting means that it is passing POST so the video adapter must be communicating with the BIOS/OS but it has no output to either the display or the external display.
Can you get into BIOS with a display?
Asking this because the specs show that the laptop has 2 video adapters an Intel UJD 630 (integrated with CPU) and a discrete Nvidia GTX1650.
It would be unusual for both to be faulty.
Disconnect the HDD/SSD? from the motherboard and then check if you can get into BIOS on startup just in case "fast startup' has been selected and it bypasses the chance to get into BIOS.
if you get a display in BIOS check if you can disable the Nvidia display in BIOS at all and then see if you get a display on the screen after booting.
You may have a faulty Nvidia GPU
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crwdns2944067:09crwdne2944067:0
Hi John,
Any chance this is a backlight issue? Tried the flashlight test against the screen?
crwdns2934271:0crwdnd2934271:0 Jerry Wheeler crwdne2934271:0
Jerry, No, this is a UHD 4k OLED screen...
crwdns2934271:0crwdnd2934271:0 J.R. Asprelli crwdne2934271:0
Ah, gotcha. Obviously not a backlight issue then. Welp, there are a lot of very talented people on here, so hopefully you'll get some help.
crwdns2934271:0crwdnd2934271:0 Jerry Wheeler crwdne2934271:0
J.R. Asprelli what does it show when you connect an external monitor (HDMI etc.)?
We need to know what motherboard this is and if you can, post some good pictures of it with your QUESTION. That way we can try and help you out further. Adding images to an existing question
crwdns2934271:0crwdnd2934271:0 oldturkey03 crwdne2934271:0
@oldturkey03 beat me to the punch. @J.R. Asprelli If you aren't sure which board number this is, you can use section 1.1.3 of this very excellent guide to help identify which board number your customer's machine has.
crwdns2934271:0crwdnd2934271:0 Alisha C crwdne2934271:0
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