How do I update my phone software system

Question

Alcatel Pop 4 Plus

Alcatel POP™ 4 PLUS is a multimedia device released in February 2016. Identified by model number 5156E

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Software system update

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How can I update my software system on a Alcatel pop4 because it's not letting me access Google play app and Facebook messager?!

crwdns2934271:0Ndz 3, 2022crwdnd2934271:0 Beth Wallace crwdne2934271:0

Make sure your phone is compatible with the latest software and go to stettings then genral or software update click update if its there

crwdns2934271:0Ndz 3, 2022crwdnd2934271:0 Hamish Luke crwdne2934271:0

@Beth Wallace Can you take a screenshot of the message you are getting and upload it here? Adding images to an existing question

crwdns2934271:0Ndz 3, 2022crwdnd2934271:0 Andrew S crwdne2934271:0

How can I update my software system on a Alcatel pop4 because it's not letting me access Google play app and Facebook messager?! — Beth Wallace
Make sure your phone is compatible with the latest software and go to stettings then genral or software update click update if its there — Hamish Luke
@Beth Wallace Can you take a screenshot of the message you are getting and upload it here? Adding images to an existing question — Andrew S