Depending on the model you have, when the basket fills with water, it has to float. When it floats it engages with a hub assembly that connects to the drive shaft. The on-board computer has to sense the basket is free. If the basket isn't free, the system may think that cycle is complete, ie. when the water drains the basket falls back down. Watch the basket during the first 10 minutes of the cleaning cycle, you will see agitator at the bottom skip as it moves back and forth - it tries to sense the basket.
Remove the cap from the top of the agitator, clean it, if required. You may find the teeth hub assembly are either worn down, or covered in a grimy residue.
I cleaned it out with a kettle of hot water. Now the cycle works.
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Hi @fenwood,
What is the model number of the machine?
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
Hey @jayeff It’s model is mvwb450wq2
crwdns2934271:0crwdnd2934271:0 Greg nowak crwdne2934271:0