As the title goes, bought OLED iphone XS screen from ifixit on 29th June, just have time to replace the screen yesterday.
To my dissapointment, it has problem with touch function. Sometimes ghost touch too. Previously cracked-original screen functioning well.
May i know if i am eligible for any refund/replacement for the unit? Thanks!
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Disclaimer: I don't work for iFixit and my only relationship is as a customer and occasional contributor.
If you look on the very first page of the iFixit Parts page, they go into great detail about their lifetime warranty. So according to that, you shouldn't have any trouble getting a replacement or refund, at least in the United States. You'll have to check the EU store for the European warranty policy though, if that's appropriate.
For US customers, contact iFixit Support for help with your warranty. All of the screens they sell for your phone specifically state that they come with a lifetime warranty; i.e., for as long as you own the phone.
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Haziq, it sounds like you may have already tried this, but let me confirm; did you take out the new screen and put the old one back in to verify that the touch function on the old screen still works correctly?
If that's the case, that says the problem is definitely with the replacement screen. Check the digitizer connector on the end of the cable with a magnifying glass for any bent or broken pins. If any are bent, you may be able to straighten them with fine tip tweezers.
Finally, pay special attention to the instructions on Step 18 of the iPhone XS Screen Replacement guide; that connector can be tricky to get installed correctly, so make sure you've got it well seated before applying for your warranty return.
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