crwdns2934065:0crwdne2934065:0: 25
1
1
If I open my steam deck and successfully repair something, will my warranty be voided? If I am unsuccessful will it be voided? Will the simple act of opening it up void my warranty? I want to know before I go repair something in it or just send in my second rma.
crwdns2934109:0crwdne2934109:0
crwdns2934065:0crwdne2934065:0: 73
1
1
From Overkill.wtf
"The short answer is: no. The long answer? It's a little complicated.
Thankfully, Valve designed the Steam Deck to make it easy for owners to open it up and replace things on their own. In a welcome move, Valve even collaborated with the excellent 'how to' website iFixit to offer replacement parts and detailed repair guides — such as this complete teardown. iFixit have rated many products over the years for their repairability and give the Steam Deck a good "seven out of ten" rating.
However, the Steam Deck remains an electronic device with a Lithium-battery, and Valve stated clearly in their teardown guide that you should not open it up if you are unsure what to do. This is why they only recently announced their own repair centres."
crwdns2934105:0crwdne2934105:0
crwdns2934065:0crwdne2934065:0: 8crwdns2936485:0crwdne2936485:0
21
15
7
Hi @ninjasquid,
Unfortunately, most manufacturers do void the warranty if the device is opened for repair outside their "control". Most countries has certain laws about what does in fact void a warranty, but until the Right to Repair comes through, we're all a bit stuck in limbo.
Some devices have stickers saying warranty void if removed or damaged, but those are far from as normal as they used to be. I always assume that (I live in Norway and we have pretty decent laws protecting the consumer) I void the warranty if I open it. Warranty is normally 2 years over here, but some things have a 5 year warranty.
crwdns2934105:0crwdne2934105:0
You get 5 years in Norway on electronics goods, youre covered under consumer law, and being a part of the EEA that means EU law can apply. https://lovdata.no/dokument/NL/lov/2002-...
crwdns2934065:0crwdne2934065:0: 26.7crwdns2936485:0crwdne2936485:0
207
25
39
Hi
I had a look for a answer and some people say it will and some say it won’t
I’m quite confused my self I’m how there’s 2 different answers for such a simple question
But from what I know about repairing things,almost all the time the manufacture will void your warranty the moment you open it,if you are having a issue and it’s still under warranty I would get in touch with valve as they should be able to help you out but if they don’t ,we’ll there’s no point in a warranty then so I would go in and fix to your heart’s desire:-)
Hopefully this answers your question
Thanks:-)
crwdns2934105:0crwdne2934105:0
crwdns2934065:0crwdne2934065:0: 13
2
On my experience(5 times sent to valve for warranty replacements), if you place your ssd or something else you can lose it because Valve can replace the entire Deck in future(if your motherboard fail or cpu, thats why you should keep the original parts to place it back.
crwdns2934105:0crwdne2934105:0
crwdns2934065:0crwdne2934065:0: 1
2
No.
Opening your Steam Deck will not void the warranty, and your warranty is reasonably clear on what does void it.
In principle if the cause of fault with your steam deck can be proven to not be yours and a fault of manufacture or from purchase, then it is on Valve to fulfil the warranty to repair or replace, or in some countries ultimately refund, your Steam Deck.
The comments about removing labels and voiding warranties hasn't been legal for a long time and precedents were set in many country's laws, especially EU, about that.
crwdns2934105:0crwdne2934105:0
crwdns2936751:024crwdne2936751:0 3
crwdns2936753:07crwdne2936753:0 21
crwdns2936753:030crwdne2936753:0 59
crwdns2942667:0crwdne2942667:0 11,799
crwdns2947414:01crwdne2947414:0
I opened my Steam Deck and changed the thermal paste. 2 days later my Deck stopped working. I contacted Steam support and they are sending me a new one and yes I told them I opened it.
crwdns2934271:0crwdnd2934271:0 Peter Carona crwdne2934271:0