crwdns2933423:0crwdne2933423:0

Released November 2018 as an edition to the iPad's Pro line. Model A1980.

crwdns2934591:062crwdne2934591:0 crwdns2934593:0crwdne2934593:0

iPad unavailable, I’m locked out

I just want to restart my iPad by erasing it. It’s currently on airplane mode so I can’t restart it remotely. I can not erase it from iTunes either because the computer isn’t recognizing the iPad. I’ve also tried the power + volume shut down that does not work either. The port will charge the iPad though. What gives and help please.

crwdns2934081:0crwdne2934081:0 crwdns2934083:0crwdne2934083:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 2
crwdns2934285:0crwdne2934285:0

crwdns2933313:01crwdne2933313:0

crwdns2934051:0crwdne2934051:0

Hi

I had a similar issue with a iPod touch 6

This video shows you step by step how to basically force the iPad to restart and erase

https://youtu.be/9CHHCDexyHE

Hopefully this will help

Any questions please ask

Thanks:)

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 3

crwdns2944067:04crwdne2944067:0:

Well I tried taking to Apple because I do not have computer they said it has a bad port but it still charges with no problem. I did try the restore but that did not work either. My iPad Pro 11 is a Wi-Fi edition and it’s stuck on airplane mode. I did not put it on that but when you fly it automatically goes to that.

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

Having the same exact issue. Do you think it’s the USBC port that needs to be replaced?

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

@lg2

Hi

Sorry about the very delayed reply,I didn’t get a notification saying you had commented

It could be worth taking it to a repair shop the specialises in board repair to see if it’s a board level issue in any was because like you said if it charges fine the chances of it being a bad port are quite low

Thanks:-)

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

@chisss

Like I said in the comments above it could be a port issue but if it charges that is unlikely

Your best buy is to take it to a specialist repair shop to see what they can do with it:-)

Thanks:-)

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

crwdns2934229:0crwdne2934229:0

lg2 crwdns2934231:0crwdne2934231:0
crwdns2936625:0crwdne2936625:0:

crwdns2936751:024crwdne2936751:0 2

crwdns2936753:07crwdne2936753:0 16

crwdns2936753:030crwdne2936753:0 51

crwdns2942667:0crwdne2942667:0 2,185