1 Screen Backlight not working...
Just as the title says. The literal day after the warranty period was over, the backlight stopped working.
Microsoft told me, on the phone and at store level. “You should've bought the extended warranty. Buy a new one, right over there!”
The screen still works, as does the touch screen. I hooked up an external monitor, nothing wrong in the BIOS and Windows. Just the backlight doesn't work.
So I ordered a replacement from ifixit. I swapped the screens, and same issue with a brand new one!
crwdns2934109:0crwdne2934109:0
crwdns2889612:0crwdne2889612:0
1
2 days before 1year anniversary. ID light has been out for a few days. Went out awhile back and turning laptop off and restarting fixed it but not this time. 2nd surface I have owned and if warranty is not effective a MAC will be in my future.
crwdns2957956:0crwdnd2957956:0 Thomas O'Neill crwdne2957956:0
i have the same issue but mine doesnt even boot past the microsoft logo
crwdns2957956:0crwdnd2957956:0 coder0 crwdne2957956:0
@coder0 the first Microsoft Logo? .. is this one light up normaly?
crwdns2957956:0crwdnd2957956:0 Stephan Schmuck crwdne2957956:0
no it doesnt
crwdns2957956:0crwdnd2957956:0 coder0 crwdne2957956:0
So the first logo is without backlight and then it will not boot past this one.. bad .. most likely the device is fubar .. sorry pal
crwdns2957956:0crwdnd2957956:0 Stephan Schmuck crwdne2957956:0