crwdns2934065:0crwdne2934065:0: 1
1
I’m switching carriers. The SIM from the new carrier says ‘the SIM is disabled’. Any ideas as to how to fix this?
crwdns2934109:0crwdne2934109:0
crwdns2934065:0crwdne2934065:0: 115
2
you could check your network settings and make sure you aren't set to 2G or 3G only assuming your SIM is a 4G or LTE type. Usually it's set to auto-detect or fall back if one network is having problems, but it's something easy to try. I'd reboot afterwards if you end up changing it. There are also a few apps on the Play store that will read a SIM and give you diagnostic info, probably won't help you but the info may help your carrier fix the issue.
crwdns2934105:0crwdne2934105:0
crwdns2936751:024crwdne2936751:0 0
crwdns2936753:07crwdne2936753:0 1
crwdns2936753:030crwdne2936753:0 4
crwdns2942667:0crwdne2942667:0 398
crwdns2944067:07crwdne2944067:0
Hi,
Have you unlocked the phone from the old carrier?
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
It was never locked.
crwdns2934271:0crwdnd2934271:0 Patsy Martinson crwdne2934271:0
@Patsy Martinson
Try contacting the new carrier and ask them to unlock the SIM
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
Thanks. They’ve tried everything.
crwdns2934271:0crwdnd2934271:0 Patsy Martinson crwdne2934271:0
Who was the old carrier? Did you buy it from the carrier or another retailer?
crwdns2934271:0crwdnd2934271:0 Andrew S crwdne2934271:0
crwdns2934275:02crwdne2934275:0