crwdns2933897:0crwdne2933897:0

Why is my Chromebook not turning on?

Hello, my Chromebook is not turning on. Originally, just the screen wasn’t working. I was able to use a USB-C to HDMI adapter to connect it to a monitor, then tried to do Esc + Refresh + Power, which turned off the Chromebook. Now, the charging LED won’t come on, and the Chromebook won’t turn on. I tried holding the power button for 10-20 seconds, tried pressing the power button and the refresh button for 10-20 seconds, etc.

Thanks for the help

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2853045:0crwdne2853045:0 crwdns2853046:0crwdne2853046:0
crwdns2889612:0crwdne2889612:0 0

crwdns2944067:02crwdne2944067:0:

Hi

What is the model number of the laptop?

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

Thanks for the response. The model number is XE310XBA.

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0