Just confirming you did this (from google support):
Factory reset your Chromebook
- Sign out of your Chromebook.
- Press and hold Ctrl + Alt + Shift + r.
- Select Restart.
- In the box that appears, select Powerwash. Continue.
- Follow the steps that appear and sign in with your Google Account. ...
- Once you've reset your Chromebook:
If so then this question has already been answered if you searched the forum. Please do that next time so that it’s not a repost of something already answered.
How can I reset a managed chrome book back to factory
but it’s also possible you have a newer model that does not allow you to do that above actions:
My chromebook has an admin on it, how do I remove it?
If that is the case, there are two more routes you can take:
- Install CloudReady OS (Home Edition) onto your Chromebook. It’s a ChromeOS-clone that is designed to be run on a wider set of devices (like desktops, laptop or macs).
- Install your favourite flavour of linux (Manjaro or Mint Linux)
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