If same result in another laptop then the battery is probably defective.
Is it a DELL battery or a third party one?
How to Reset the Dell Battery Sensor
You can follow the following steps, which take only minutes and require no tools, to attempt a reset of your Dell battery:
- Completely power down the laptop and remove the cord from the computer.
- Flip the laptop over.
- Push on the battery release button or buttons to release the battery form the computer and remove the battery.
- Power on the computer without the battery, allowing it to boot completely.
- Completely power the computer down and remove the cord once again.
- Reinstall the battery, plug in the power adapter and re-boot the computer.
Let us know how it goes.
crwdns2934105:0crwdne2934105:0
crwdns2934113:0crwdne2934113:0
crwdns2915270:0crwdne2915270:0
crwdns2889612:0crwdne2889612:0
1
crwdns2944067:05crwdne2944067:0
Once booted up, down on the right side of the TaskBar, what does it say about the battery ? Any charge?
crwdns2934271:0crwdnd2934271:0 mike crwdne2934271:0
It says idle or not charging. depending on where you look.. I also put it into another laptop and have the same response.
crwdns2934271:0crwdnd2934271:0 Jon Mroz crwdne2934271:0
@Jon Mroz
Does it show any percentage of charge?
crwdns2934271:0crwdnd2934271:0 mike crwdne2934271:0
@aactech It shows 38%
crwdns2934271:0crwdnd2934271:0 Jon Mroz crwdne2934271:0
@Jon Mroz
So it shows 38% but does it indicate any charging or just a static 38% ?
crwdns2934271:0crwdnd2934271:0 mike crwdne2934271:0