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2nd samsung ssd not going in to the computer all the way

I am trying to install a 2nd hard drive in my m6700 when i try to slide it in, it is not going in all the way so i can screw it down? its a ssd samsung 860 drive looks the same on the end as a reg drive I have it the right way in the caddy it just is not going in? What am I missing

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crwdns2933897:0crwdne2933897:0

Size may be your problem.

Is the drive HDD (mechanical) or SSD ?

If HDD then:

2.5" hard drives normally come in one of three thicknesses:

  • 12.5 mm - these are the Super-Phat drives that probably only larger laptops (DTRs and workstations) can fit. They usually have three platters instead of two, enabling higher capacity.
  • 9.5 mm - this is the most common size and should fit most laptops without problems.
  • 7 mm - these slim drives are used in thinner laptops (like ultraportables). Most SSDs are also in this size, and usually include a plastic bumper to increase the thickness to 9.5 mm in case the HDD mounting system requires it.

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I have a ssd thin and a reg mech hard drive neither would lock in. I don't know what I'm doing wrong I see inside where they lock in. I have them in the right direction. They just won't lock on so I can screw it down?

Bob

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@Bob Cgar TV

Here's the owner manual.

Go to p.17 and check if that helps you any.

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@Bob Cgar TV

Did you use the rubber filler/ plastic bumper to increase the thickness to 9.5 mm ?

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I think maybe the cage is not right I ordered a new one I tryed with 9.5 and &mm ssd neither will slide in

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

@Bob Cgar TV

Hi Bob,

Did you get it sorted out?

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