Digits 1-9 not operating

I just purchased and installed your product the keys all match and product was correct but the digits 1-9 do not function. When I pull up the key stroker they don't light up as if they were being pressed either, any suggestions?

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0

crwdns2942205:01crwdne2942205:0:

Can you give an idea on what you bought. Was it a new battery or a keyboard?

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0