How can I replace the microphone on this chromebook R11?

Hi,

Have you verified that it is a hardware problem?

This link may be of some help if it is a software problem

See the post where it says:

"Also, when do you plug in or unplug the headphones? You have to do it while the CB is turned on and with the lid open and a window open. If you disconnect at any other time, the microphone input/output will not switch from the headphones back to the internal microphone."

Thanks for the answer!

But I believe not. I have all correct setting.

I cannot speak through any video-call app.

My problem is similar to this guy's: https://www.youtube.com/watch?v=1tpv7pEd...

Also here in reddit, they reference the same issue: https://www.reddit.com/r/chromeos/commen...

:/

One person in reddit writes

> I did a exchange and my new R11 has a properly working mic.

(i.e) if you have the laptop exchange it or open it and make pics. We can tell you where the mic is located.