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Released September 21, 2018. Models A1921, A2101, A2102, A2104. Available as GSM or CDMA / eSIM or nano-SIM / 64, 256, or 512 GB / Silver, Gold, or Space Gray. (Pronounced "iPhone 10 S Max.")

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Face ID not working: Higher/Lower

Hi! I have an iphone xs max with face id not working. I bought it second hand with a already cracked screen.

Here is what I know:

  • face id fails to detect a face during the setup process. Keeps sending the two messages: move iphone a little lower/higher
  • Animoji works perfectly
  • Flood illuminator also works
  • Proximity sensor and autobrightness are functionally
  • Attention works
  • Front camera works (without any blur)
  • Back camera and portrait mode works
  • Phone has liquid indicator is not red.
  • Phone is up to date (iOS 13.5.1)
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It a possibility that the front camera or the earpiece speaker/proximity sensor cable is damaged or been changed. They are paired to the motherboard and if one is not original face Id won't work.

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I bought the phone second hand. And it worked good for him then he reset the phone and gave it to me, when I tried to set it up it never worked. Like ever.

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Check the dot projector

Troubleshooting iPhone X Face ID Not Working 'Move iPhone a Little Lower/Higher'

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Here comes the latest dot projector repair technique for Face ID move iPhone a little lower/higher

iPhone XS Max Face ID Not Working Fixed - Dot Projector Repair

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Claira Williams crwdns2893898:0crwdne2893898:0
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