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Released in 2011, the HP EliteBook 8560w is a line of Windows 7 workstation laptops.

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Certain keys on keyboard not working F6 4 7 = a s d [ k l ;

Suddenly certain keys on the keyboard have stopped working:            F6    4     7     =     a      s     d    [    k    l    and    ;

 

(I have hooked up a Bluetooth keyboard to type this)

 

I have:

  • Turned off, removed battery, held power switch down for > 1 minute - then rebooted - no change
  • Gone into NetBios using F10, done a keyboard test - it fails
  • I have uninstalled and reinstalled the keyboard druivers - no effect.

If possible, can somebody at least confirm if this is a motherboard or software problem. I already replaced the keyboard without success.

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Hi ,

Try using a USB keyboard and check what happens.

Was any liquid spilled on the keyboard area at all that may have got through to the motherboard?

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

Hi,

No liquid spilled.

USB keyboard works fine, that is how I am working for now.

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Hi,

Since you have replaced the keyboard (was there a new keyboard cable with it?) and the keyboard diagnostic test still fails and an external keyboard works OK, it appears as though there is a problem with the keyboard controller on the motherboard.

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