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Released October 26, 2018. Models A1984, A2105, A2106, A2108. Available as GSM or CDMA / eSIM, nano-SIM or dual-SIM / 64, 128, or 256 GB / Black, White, Blue, Yellow, Coral, or Red. (Pronounced "iPhone 10 R.")

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iPhone XR Cannot be Activated for Service

I have a 64gb iPhone XR model A1984 on iOS 13.4.1, and it says “There is a problem with your iPhone” “This iPhone cannot be activated for service. Please contact your carrier or AppleCare.” It has a good IMEI, not blacklisted or financed, and no iCloud lock. I have tried activating through 3uTools, multiple factory resets, and updated the iOS to its current version from 13.2.2. Doesn’t have a SIM card in it. The bottom left screw hole on the board had a crack across it, and has since broken off, but i think the issue may be something else. Any ideas?

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Does 3uTools show an IMEI number? See if you can get the phone to the emergency call screen and input *#06# and see if that brings up the IMEI number. If it doesn’t you most likely have a Baseband CPU fault.

The baseband CPU cannot be changed as it is married to other IC’s on the logic board. If it has got cracked or oxidised solder balls from a drop it can be repaired but if it has suffered electrical damage it will never be a phone again.

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The IMEI shows up no problem on the phone when i click the little blue i, and in 3utools.

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If you can restore the phone and it is showing an IMEI number I doubt it is a hardware problem. The next thing I would do is obtain a GSX report on your device as now you have confirmed it is a carrier related issue.

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I’m assuming this phone took a pretty severe impact. You might want to consult a board repair specialist like iPad Rehab. I’m wondering if the boards may have some sort of separation

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