The HP Pavilion TouchSmart 15 family is a series of 15.0-inch laptops that include features from both the HP Pavilion and HP TouchSmart families.

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Sunken Trackpad, Clicks don’t register. But still works.


recently when travelling with my laptop in my bag it must have experienced some sort of blunt trauma.

Along the top of my trackpad has sunken. Whilst the keyboard does not register clicks anymore. Although is still fully functional bar from that.

Is there anyway I can realign or fix this problem? Many thanks. I have attached a photo.

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What is the full model number of the laptop?



The Full number is Model 14-ba094sa




Hi @cpat2

Here’s the maintenance and service guide for your laptop, taken from this webpage

Go to p.34-40 to view the necessary steps and then the procedure to remove the keyboard/top cover assembly and the touchpad.

Check what has happened to the bracket that is holding the touchpad and also check the touchpad cable connections etc

Be aware of the following note on p.34 when you start to dis-assemble the laptop and then re-assemble it afterwards:

There are as many as 55 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement.”.

The manual also contains the part numbers for all the components, so if a part needs replacing,search online using the part number only, in the search term of your browser, to get results for suppliers


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