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Door can’t open - can’t remove trim to fix the door

My microwave is built in using the trim kit. My door won’t open and all repair instructions require microwave to be accessible but trim kit can’t be removed if door is not open. Bad design?

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Hi @jansens ,

What is the model number of the microwave?

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PEB7227ANDD Thank you

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Hi @jansens ,

Is the oven still covered by the manufacturer’s warranty?

If so contact the manufacturer’s customer service centre about the problem and get it fixed under warranty.

If not you may have to pry open the door as best you can so that access to the trim kit screws is possible and you can remove the microwave to make it easier to repair the door latch or the board latch, or both depending on which is broken.

Although most probably you may have to replace the entire door as well (parts found from this webpage) once it becomes available that is.

As you say poor design, especially from a maintenance point of view if the door won’t open and given the cost of the door latch it may be that this might happen frequently.

If the trim weren’t there it would be just a matter of removing the microwave oven cover and then unscrewing the control panel from the inside so that access to the board latch and the door latch is possible so as to release the door.

A quick search online revealed that you are not alone experiencing problems with the door latch on this particular model.

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Thank you I have contacted GE service and trying to schedule thanks for all the part links - will be helpful if I have to do this myself thanks

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all u have to do is break a little door in the door unlock it flex seal it after and boom microwave fixed but if you have more problems then i suggest investing in a new microwave!

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What little door? I can’t reach anything but the face of the microwave. There is a trim around it thanks

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Push a piece of cardboard (I used a legal pad) all the way back where the door shuts. Once it is all the way back slide it up to release the latch and open the door.

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It’s actually pretty easy. Get two old (expendable) credit cards and use them to jimmy the inside latches. It takes seconds. There are two latches behind the door (one towards the top, and the other towards the bottom) that can be accessed by sliding the credit cards into the right side vertical groove where the door meets the panel. Slide the cards in (one towards bottom and one slightly above middle) push cards in till they turn the corner then pull them upwards. Once you feel resistance you’ll know you’ve reached the latches. Then just jerk them both upward at the same time and voila, door pops right open.

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Jansen crwdns2893898:0crwdne2893898:0
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