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Forgot Passcode on Sonim Flip-phone. Factory reset instructions?

Sonim is wanting me to provide a proof of purchase in order to recieve technical assistance, which I am currently unable to locate. Has anyone had to reset one of these before? Not worried about losing data, just want to be able to use the phone again.

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it should work normally

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Harold crwdns2934231:0crwdne2934231:0
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