iPad restore stuck on verifying iPad restore

Question

iPad Air LTE

iPad Air Wi-Fi + Cellular, model no. A1475. Available in Space Gray or Silver, with 16/32/64/128 GB configurations.

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Tobias Lenbroch @tubbe5046

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crwdns2931729:0crwdne2931729:0: Kul 6, 2020

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iPad restore stuck on verifying iPad restore

I am trying to factory reset an ipad air for a customer.

In iTunes it is stuck on Verifying iPad Restore. it has been like this even overnight at one point. i have tried regular recovery mode restore, update and restore, dfu restore and a few so-called “iDevice software repair programs” like PhoneRescue. It is the same problem with itunes(macOS Sierra with latest itunes installed) and in Finder (macOS Catalina)

the iPad is stuck in recovery mode.

the owner wants the battery replaced because it is terrible, should i try restoring with a new battery installed? i don’t want to install a new battery if i can’t restore it anyways.

any thoughts?

The iPad is stuck on this screen during attempted restore.

When i unplug the ipad, itunes says error 9 occurred.

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I have this exact issue now...did you find a solution for this? much appreciated

crwdns2934271:0Nhl 1, 2020crwdnd2934271:0 Tom holland crwdne2934271:0

On a Mac with macOS Catalina, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again.

https://giznerd.com/

crwdns2934271:0Yan 18, 2023crwdnd2934271:0 Nil Mondal crwdne2934271:0

bought it on ebay the guy didnt even want it back. . . he refunded me the money n said keep it!~!!

crwdns2934271:0Kul 6, 2020crwdnd2934271:0 mark Loss crwdne2934271:0

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I have this exact issue now...did you find a solution for this? much appreciated — Tom holland
On a Mac with macOS Catalina, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again.

https://giznerd.com/ — Nil Mondal
bought it on ebay the guy didnt even want it back. . . he refunded me the money n said keep it!~!! — mark Loss

score 3 · Answer 1 · 2020-03-06T08:42:50-07:00

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Gorilla @xingxing

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crwdns2931729:0crwdne2931729:0: Kul 6, 2020

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Try restore using 3uTools, I once had an iPad with same error code 9 and that software fixed the problem.

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Can't seem to download 3utools on my macbook? is it only supported on windows? I only have a chromebook other than my macbook, would that one be able to run 3utools?

crwdns2934271:0Kul 6, 2020crwdnd2934271:0 Tobias Lenbroch crwdne2934271:0

@tubbe5046 Yeah it only runs on Windows, you can either borrow somebody's laptop or create a Windows VM on your MacBook, just a reminder the said 3uTools is not a guaranteed fix; the issue may be hardware related which is more complex to troubleshoot, we'll delve into that afterwards.

crwdns2934271:0Kul 6, 2020crwdnd2934271:0 Gorilla crwdne2934271:0

You are a lifesaver, thank you!

crwdns2934271:0Yan 15, 2025crwdnd2934271:0 user000 crwdne2934271:0

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Travis @twbranch crwdns2934065:0crwdne2934065:0: 119 6 2 · Answer 2 · 2020-03-06T05:41:56-07:00

Travis @twbranch

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crwdns2931729:0crwdne2931729:0: Kul 6, 2020

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OK I am no expert but I recently saw this on Apple support forums. Here is the link. I hope this helps.

https://support.apple.com/en-us/HT201444

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Doesn't seem to help. Thanks for your effort anyway

crwdns2934271:0Kul 6, 2020crwdnd2934271:0 Tobias Lenbroch crwdne2934271:0

I am trying to find a solution but can't duplicate your problem. I will keep trying

crwdns2934271:0Kul 6, 2020crwdnd2934271:0 Travis crwdne2934271:0

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fridgenep @fridgenep crwdns2934065:0crwdne2934065:0: 1 2 · Answer 3 · 2020-12-05T01:52:32-07:00

fridgenep @fridgenep

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crwdns2931729:0crwdne2931729:0: N'w 5, 2020

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The state of this iPad is really bad. This must be a hardware failure. Contact the Apple store for technical support.

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Nil Mondal @nil23 crwdns2934065:0crwdne2934065:0: 1 · Answer 4 · 2023-02-18T19:55:11-07:00

Nil Mondal @nil23

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crwdns2931729:0crwdne2931729:0: Yan 18, 2023

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On a Mac with macOS Catalina, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again.

https://giznerd.com/

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iPad Air LTE

iPad restore stuck on verifying iPad restore

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