Four flashes. Battery isn’t recognized by laptop.

Question

Dell XPS 13 (9343/9350)

Device and repair information for the Dell XPS 13 laptop models 9343 and 9350, which were both released in 2015.

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discosammy @discosammy

crwdns2934065:0crwdne2934065:0: 13

2

crwdns2931729:0crwdne2931729:0: Huk 25, 2019

crwdns2933897:0crwdne2933897:0

Four flashes. Battery isn’t recognized by laptop.

Just replaced my dying battery with one from ifixit.

The white charging light appears when I attach the ac adapter, then I get four orange flashes.

The internet says this means a bad battery. Did I receive a bad battery or is there something else that could be at play here?

EPILOGUE: I followed the recommendation, started the process. For giggles, I unplugged and repeated the connection and realized it had been user error. Fixit troubleshooting 101.

crwdns2934081:0crwdne2934081:0 crwdns2934083:0crwdne2934083:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

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crwdns2889612:0crwdne2889612:0 1

crwdns2942205:01crwdne2942205:0

Hi,

What happens if you leave it on charge for a while, does it stop flashing?

Have you tried re-installing the old battery to check if the problem is still there, assuming that it didn't do this before?

crwdns2934271:0Huk 25, 2019crwdnd2934271:0 jayeff crwdne2934271:0

crwdns2934285:0crwdne2934285:0

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crwdns2934051:0crwdne2934051:0

discosammy @discosammy

crwdns2934065:0crwdne2934065:0: 13

2

crwdns2931729:0crwdne2931729:0: N'w 1, 2019

crwdns2933897:0crwdne2933897:0

EPILOGUE: I followed the recommendation of jayeff and started the process of confirming connectivity with the old battery. For giggles, I unplugged and repeated the connection and realized it had been user error. I just hadn’t pushed the connector in far enough. Shame on me. Fixit troubleshooting 101.

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crwdns2853045:0crwdne2853045:0 crwdns2853046:0crwdne2853046:0

crwdns2889612:0crwdne2889612:0 0

crwdns2942205:01crwdne2942205:0:

I am having the same problem you've described, but with no luck on playing with the connection. The old battery re-connected just fine, but the ifixit battery didn't. After hours of sitting plugged in, the flashing orange light continues, and when I unplug the computer it immediately dies. So the battery isn't connecting. Makes me wonder if i got a bad battery.

crwdns2934271:0N'w 22, 2020crwdnd2934271:0 Tyler Schuenemann crwdne2934271:0

crwdns2934285:0crwdne2934285:0

Hi,

What happens if you leave it on charge for a while, does it stop flashing?

Have you tried re-installing the old battery to check if the problem is still there, assuming that it didn't do this before? — jayeff
I am having the same problem you've described, but with no luck on playing with the connection. The old battery re-connected just fine, but the ifixit battery didn't. After hours of sitting plugged in, the flashing orange light continues, and when I unplug the computer it immediately dies. So the battery isn't connecting. Makes me wonder if i got a bad battery. — Tyler Schuenemann