Hi @nani11 ,
Is the scanner connected to a computer?
If so try re-calibrating the scanner and check if this resolves the problem.
Here’s a link to the section in the manual (is this your model?) that shows how to calibrate the scanner. Scroll down to “Calibrate your scanner” and then click on the Next page link to view the process.
Here’s a link that shows how to add media to your question on ifixit.
Adding images to an existing question
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Hi @nani11 ,
Does it do this when using the scanner's button controls, the Neat scanner software in a computer connected to the scanner or both?
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
@jayeff
I press the PDF button to scan my documents or receipts and it scans really slow. I have a video but sure how upload it for you. Tk u for helping me.
crwdns2934271:0crwdnd2934271:0 Jan crwdne2934271:0