I can not perfom factory/hard reset settings

Question

Samsung Galaxy Grand Prime

Released in October of 2014. This model, SM-G530H/DV Samsung Galaxy Grand Prime, comes in a White, Gray, or Gold casing.

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Vuyani @vidoe

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crwdns2931729:0crwdne2931729:0: Mha 28, 2019

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I can not perfom factory/hard reset settings

I have a Samsung galaxy grand prime plus, the problem is it keeps on showing “not registered to network” and I can not perform hard reset using Power + Volume up/down as it does not get to the reboot mode instead it restarts like a phone that was off. Also I tried manual reset via settings and still this does not help as it is not responding to this command. What can I do to do factory/original settings on my phone please help me. I am in South Africa and

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crwdns2947414:01crwdne2947414:0

Hi @vidoe ,

Have you got the correct SIM card inserted?

Your phone may be locked to one network and will not work if you insert other network's SIM cards.

You need to unlock the phone for it to work on other networks.

crwdns2934271:0Mha 28, 2019crwdnd2934271:0 jayeff crwdne2934271:0

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crwdns2933315:02crwdne2933315:0

Hi @vidoe ,

Have you got the correct SIM card inserted?

Your phone may be locked to one network and will not work if you insert other network's SIM cards.

You need to unlock the phone for it to work on other networks. — jayeff

score 3 · Answer 1 · 2019-08-28T06:53:56-07:00

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jayeff @jayeff

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crwdns2931729:0crwdne2931729:0: Mha 28, 2019

crwdns2933897:0crwdne2933897:0

Hi @vidoe ,

You need to “unlock” the phone from the Cell C network.

Either contact Cell C about an unlock code for your phone (and how much it may cost you to get the unlock code) or search online for Cell C South Africa unlock code to find companies that you can purchase the code from.

You will need to know the IMEI number of your phone. Dial *#06# from your phone to find the number in your phone.

Once it is unlocked you will be able to use any network that your phone is compatible with.

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My phone doesn't catch any network pleas help

crwdns2934271:0Kul 7, 2023crwdnd2934271:0 Kinglion Vundla crwdne2934271:0

@kinglionvundla

What is the make and model number of the phone?

Have you tried inserting a known working, network compatible same size SIM card into the phone and check if it detects networks OK?

Have you tried inserting the SIM card from your phone into another known working, same size SIM card, network compatible phone and checked if it worked there OK?

Basically swap SIM cards between two same network phones and check what works where.

Has the phone been dropped or gotten wet at all?

crwdns2934271:0Kul 7, 2023crwdnd2934271:0 jayeff crwdne2934271:0

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