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Released in March 2017, the Moto G5 Plus (model numbers XT1687, XT1680, XT1684, XT1685) includes a 12.0 megapixel rear camera, a 5.2 inch screen with a 1920 x 1080 resolution, and the Android 7.0 (Nougat) operating system.

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Screen goes dark at start of call

My friend and I replaced the cracked screen on my phone yesterday (he has successfully replaced cracked screens on many other phones, but not on Moto G5s). But now right after answering a call or after dialing a call, the screen goes dark. After call has ended, it is possible to turn the screen back on…, any suggestions how we can take care of this new problem? Does it mean we mangled the display cable?

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I have same problem but still no solution found.

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It could be the proximity sensor. This is in the Earpiece of the screen. It is a sensor that detects if your ear is close during a call. Your friend may have not connected it properly or it may have been dislodged. This would definitely be the first thing to check,since the screen was just replaced.

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My phone become black during call ,it is impossible to cut the call

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Heather Ondersma crwdns2934231:0crwdne2934231:0
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