crwdns2936637:0crwdne2936637:0 crwdns2853008:0crwdne2853008:0 crwdns2918746:0crwdne2918746:0

The larger edition of Samsung's tenth flagship Galaxy phone, released in February 2019. Shipped with Android 9.0 (Pie).

crwdns2934591:020crwdne2934591:0 crwdns2934593:0crwdne2934593:0 | crwdns2947278:018crwdne2947278:0 crwdns2947270:0crwdne2947270:0

crwdns2933897:0crwdne2933897:0

Screen won't stay off while on call

Has anyone else had this problem? If I'm on a call, my ear or face pushes random buttons, mutes call, tries to video call or calls another person ect. … it's super annoying. I took off the screen protector and the case and tried it for a couple of days still didn't help. I have the sensitivity turned up.. I'm 10 days over my 14 day return period for Verizon and dont know what to do.

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2853045:0crwdne2853045:0 crwdns2853046:0crwdne2853046:0
crwdns2889612:0crwdne2889612:0 0
crwdns2944067:02crwdne2944067:0

I also have this issue. Should I contact Asurion or something?

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

I got a replacement phone from Asurion and it does the same thing. It was fine until I HAD to do the update, so it's a software issue

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

crwdns2933315:02crwdne2933315:0

crwdns2934221:0crwdne2934221:0
crwdns2931211:0crwdne2931211:0 crwdns2931215:0crwdne2931215:0 crwdns2934225:0crwdne2934225:0
crwdns2934057:0crwdne2934057:0

crwdns2933897:0crwdne2933897:0

First, this situation should not be happening.

I have not used S10+ but I have previously found old phones that have faulty proximity sensor that caused this. So, it might be the case for you.

crwdns2934105:0crwdne2934105:0

crwdns2853045:0crwdne2853045:0 crwdns2853046:0crwdne2853046:0
crwdns2889612:0crwdne2889612:0 1
crwdns2934285:0crwdne2934285:0

crwdns2933897:0crwdne2933897:0

I think all S10 models might be like this. The sensors aren’t visible like older phones due to the small bezels to the proximity sensor is more thank likely confused.

I normally just press the lock button after I answer a call

crwdns2934105:0crwdne2934105:0

crwdns2853045:0crwdne2853045:0 crwdns2853046:0crwdne2853046:0
crwdns2889612:0crwdne2889612:0 0

crwdns2947414:01crwdne2947414:0:

I do that but it still undims on the call

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

crwdns2934229:0crwdne2934229:0

Brooke crwdns2934231:0crwdne2934231:0
crwdns2936625:0crwdne2936625:0:

crwdns2936751:024crwdne2936751:0 0

crwdns2936753:07crwdne2936753:0 0

crwdns2936753:030crwdne2936753:0 0

crwdns2942667:0crwdne2942667:0 1,157